FAQ & Trust Badges
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 5 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS, FedEx, and/or International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 2-5 Business days
Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, Covid-19, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order after confirmation your purchase has been shipped please email us at Support@shopannlian.com
RETURN + STORE CREDIT POLICY
We have a 14-day return policy, which means you have 2 weeks after receiving your item to request a return. Sale items are final sale, meaning they are not eligible for returns. All returns will be refunded through store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@shopannlian.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error.
You can always contact us for any return question at support@shopannlian.com.
CAN I EXCHANGE MY ITEM?
To exchange an item, please email us at support@shopannlian.com to ensure we have your desired item in stock. You must ship the item back to us to be exchanged; once we receive it, we will ship the new item to you. Local exchanges are accepted as well.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@shopannlian.com, all you need to do is send us an email with the subject line "CANCEL".
WHAT TYPE OF PACKAGING WILL MY ORDER COME IN?
We use 10x13 poly mailers that include tissue paper for wrapping, packing slip, and a handwritten note:)
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@shopannlian.com If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item. If you have received a damaged item, please reach out to us at Support@shopannlian.com, and we will be able to assist you.
Please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge or fully refund you.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours :)
TRUST BADGES
